helpdeskcare
29 posts
Jan 17, 2026
6:46 AM
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Onchain Wallet offers customer support primarily through secure online channels instead of a publicly available phone support number. Users who encounter problems related to account access, transactions, or wallet functionality are encouraged to sign in to the Onchain Wallet app or visit the official support portal to submit a detailed support request. Including relevant details such as transaction references, screenshots, and a clear explanation of the issue can help ensure faster assistance.
In cases where a purchase was made using a debit or credit card and appears to be unauthorized, users may contact their bank to explore chargeback options. However, requesting a chargeback can result in restrictions, temporary suspension, or permanent closure of the Onchain Wallet account. It is also important to understand that Onchain Wallet does not cover losses related to scams, phishing attacks, market fluctuations, or funds sent to incorrect wallet addresses.
For safety reasons, users should avoid relying on third-party websites or individuals advertising Onchain Wallet support phone numbers, as official support is handled digitally. Always use verified in-app support features and official Onchain Wallet communication channels to protect your account and digital assets.
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