sonukumar45
46 posts
Nov 26, 2025
12:37 AM
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Yes, customer support software can handle omnichannel conversations smoothly. It gathers all messages from email, chat, social media, SMS, and phone calls into one simple view. This makes it easier for agents to keep track of what a customer has said before, no matter where the conversation started. The software also sends messages to the right team member and gives alerts when someone is waiting.
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