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Oct 11, 2025 2:26 AM Edit Marketplace standards
Oct 11, 2025 2:26 AM Edit Marketplace standards
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schandnasss
2 posts
Oct 11, 2025
2:29 AM
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This is one of the most important marketplace trends for 2025, as we believe all online marketplaces should pay attention to it if they want to remain competitive.
For some time now, we've seen a trend in which large marketplaces like Amazon and Zalando have raised user expectations regarding these environments. Thanks to their significant logistics investments, these large marketplaces have managed to offer enviable quality and speed of delivery , which has become an essential requirement for users. All of this has led other marketplaces to also improve their entire logistics processes and thus remain competitive.
But this isn't just related to shipping. Marketplaces like Amazon have also caused consumers to become accustomed to dealing with a single agent when problems or questions arise. In other words, customers expect marketplaces to offer a simplified, centralized shopping experience where they don't need to worry about who handles each aspect, as only one agent is involved: the marketplace.
Ultimately, this has led to one of the marketplace trends for 2025 being that these environments will control everything related to logistics to offer a better user experience. And, if this cannot be achieved due to lack of resources, it is essential that the marketplace at least has a good customer service to help users with any issues.
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