Guest
Guest
Jul 08, 2025
2:35 AM
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It wasn't until I went to the Aegean Airlines Riyadh Office to arrange my family's holiday that I learned the value of in-person airline assistance. I was concerned that it would become complex because there would be several passengers, varying seat preferences, and a limited amount of time. I was relieved to be greeted by the personnel as soon as I walked into the office, and they started to address my problems right away. As I described our predicament, they were extremely understanding and helped us book flights that coincided exactly with our desired dates. They even made sure that all of our seats were together, which was crucial because we were taking little children on the trip. They also guided me through Aegean Airlines’ baggage policies, making it easy to plan for the extra luggage we needed for a long holiday. One of the highlights was how they assisted with special meal requests for my kids and arranged priority boarding to make the journey smoother. The representative even suggested signing up for the Miles+ Bonus program so we could start earning points from this trip, which felt like an added bonus. I was especially impressed by how they clarified transit requirements and shared helpful travel tips for Athens, where we would have a layover. By the end of my visit, I left with confirmed tickets, a sense of confidence about the trip, and appreciation for the level of care shown by the team. It’s rare these days to find such dedicated and knowledgeable customer service, and my experience at the Riyadh office reassured me why Aegean Airlines continues to earn loyalty from travelers.
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