airoffice counter
79 posts
Jul 03, 2025
9:29 PM
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After canceling a flight due to a personal emergency, I had trouble accessing my Frontier travel credit online. Frustrated with automated responses, I visited the Frontier Airlines New York Office and it completely turned things around. The representative listened patiently and reviewed my case thoroughly. Within 15 minutes, they found the issue with my account and reissued the travel credit, explaining exactly how and when I could use it. They even showed me how to apply the credit properly for future bookings. I appreciated the face-to-face transparency and the reassurance that my money wasn’t lost. Many people think you’re out of luck with low-cost carriers, but this office proves otherwise. The staff was empathetic, professional, and clearly experienced. Their office was tidy and organized, with minimal wait time. I highly recommend stopping by if you’re dealing with credits, refunds, or account questions. Sometimes, all it takes is speaking to a real person who understands the system. Frontier’s NYC office gave me peace of mind and restored my confidence in booking with them again.
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