airoffice counter
58 posts
Jun 18, 2025
11:45 PM
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I needed to rebook a Copa flight because of last-minute work schedule changes, and rather than dealing with complicated online choices, I simply visited the Copa Airlines Boston Office. The people there were wonderful—their agent quickly retrieved my reservation, explained the options to me, and arranged an alternate flight that fit nicely with little extra expense. I was grateful for their openness regarding fees and fare variations. They even changed my seat choice and meal option while I stood there. The entire interaction lasted less than 30 minutes and prevented me from a lot of frustration. The office was tidy and well-organized, and customer service was exceptional. In some cases, face-to-face assistance really does get the job done, particularly when you're working on a deadline. Copa's Boston office personnel turned a potentially stressful experience into a seamless one. I departed with my new schedule and peace of mind—just what you want prior to a journey.
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