siya Smith
27 posts
Jun 18, 2025
2:48 AM
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The digital aspect of the Turkish Airlines Special Assistance service is another area where the airline demonstrates innovation and user-friendliness. Through the official Turkish Airlines website and mobile app, passengers can easily request assistance during the booking process or manage existing reservations by adding special service needs. This digital convenience is especially valuable for tech-savvy travelers and caregivers who prefer managing travel details online. Additionally, the online MEDIF form (Medical Information Form) submission process has been streamlined, allowing passengers with medical conditions to upload documents and receive approval from the airline’s medical team without needing to visit a ticket office or airport in person. The Turkish Airlines app also allows real-time updates and reminders regarding check-in, boarding gates, and baggage claim, helping passengers with special needs stay informed and on schedule. Notifications are designed to be accessible, and the app supports multiple languages to accommodate the diverse global passenger base. For travelers who are deaf or hard of hearing, Turkish Airlines provides email or SMS-based customer service options, reducing the need for voice communication while still offering full access to support.
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