naayoon
Guest
Jun 04, 2025
12:47 AM
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Hainan Airlines Wheelchair Assistance ensures that passengers with limited mobility receive personalized and compassionate care throughout their journey. With a commitment to accessibility, the airline provides seamless support from the time of booking to final arrival. Passengers can easily request wheelchair assistance when purchasing their tickets online, through customer support, or via a travel agent. To guarantee smooth coordination, Hainan Airlines recommends submitting requests at least 48 hours prior to departure. At the airport, trained ground staff are ready to assist right from the entrance or drop-off point. They provide support during ticketing and check-in, including help with seat assignments and baggage drop-off. Personal mobility equipment such as wheelchairs and walkers is transported free of charge and handled with care and respect. Security and immigration procedures are made more accessible with priority processing for passengers using wheelchair assistance. Pre-boarding is offered, allowing ample time for safe and comfortable boarding. Onboard, long-haul flights are equipped with aisle chairs, and flight attendants are trained to assist with non-medical needs, ensuring dignity and comfort during the flight. Upon landing, the wheelchair assistance service continues with help deplaning, moving through immigration, collecting baggage, and reaching connecting flights or ground transportation. The support is comprehensive and continues until the passenger exits the airport safely. With 24/7 customer support available for accessibility-related queries and changes, Wheelchair Assistance stands as a model of inclusive travel. The airline’s thoughtful, organized approach reflects its dedication to making every journey safe, respectful, and worry-free for passengers with mobility challenges.
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