naayoon
Guest
May 27, 2025
12:21 AM
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TAP Air Portugal is committed to making air travel accessible for all passengers through its inclusive TAP Air Portugal Wheelchair Assistance service. This program ensures that travelers with limited mobility receive personalized support from the moment they begin their journey. Passengers can request wheelchair assistance during booking or by contacting TAP customer service at least 48 hours before departure. Upon arrival at the airport, trained personnel assist with check-in, luggage handling, and security checks. This service provides peace of mind by guiding passengers through all airport procedures smoothly and respectfully. TAP allows both manual and electric wheelchairs to be transported free of charge. The airline ensures careful handling of mobility aids, including the safe storage of battery-powered devices. When boarding, TAP offers aisle chairs and lifting equipment for convenient and dignified access to the aircraft cabin. During the flight, cabin crew are trained to provide additional support when needed, ensuring a comfortable experience. Accessible seating options are available on request, and staff are attentive to specific mobility needs. On arrival, assistance continues through disembarkation, baggage claim, and customs, helping travelers reach their final destination with ease. Flight updates and travel notifications can be accessed through TAP’s mobile app or website. In addition, customer support is available in multiple languages via phone, email, and at airport service counters. The Air Portugal Assistance program reflects the airline’s strong commitment to accessibility, offering a reliable, respectful, and seamless travel experience for passengers requiring mobility support.
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