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Google Base Optimization For Online Merchants And
Google Base Optimization For Online Merchants And
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davidjohn6366
116 posts
Nov 24, 2022
1:52 PM
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Most business-owners would agree that having great customer service is one of the best ways to build your reputation and build your business. In fact, I would go so far as to say it's essential, and the quality of customer service is the number one thing that pulls people back to your business, or pushes them away. However, many business owners often miss a part of the puzzle when it comes to customer service, and the effects can be devastating. The piece of the puzzle is not your staff, but the services you use that come into contact with your customers.
Here's what I mean.
A little while ago I wanted to send a gift to a friend, and I decided a selection of wines would be perfect. So I found an online retailer and ordered. Everything was very smooth. There was a great selection of wines, the ordering process was easy, and the merchant North American Bancard Agent gave you a tracking code to see exactly where your package was and when it would be delivered.
The wine arrived quickly - within two days - and everything was great apart from one little thing. One of the bottles, and it happened to be the most expensive, had been shattered. It wasn't the fault of the wine merchant, but the courier, who must have dropped the case. And there is the great lesson about customer service, because it isn't only the service you give, but the service given by anybody you hire to work in your business.
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Paula playtime
Guest
Nov 24, 2022
7:21 PM
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